A year ago Giacom with pride turned one to the initial actually ever step three vendors to possess Sophos in britain. I trapped with Robert Marchant away from Tinder Company on their experience of altering Sophos licences over to Giacom.
Tinder Company was an it service organization supplying telecoms, They equipment, community system and more to different people. We’ve been a beneficial Giacom mate for more than 5 years.
Big! Any queries you will find will always responded quickly, and you will Giacom’s education info were massively great for our very own provider group. The Membership Manager Samantha Fleming directed you in direction of Giacom’s studies webinars, which happen to be simple and simple so you’re able to break up.
Economically we’re also very pleased with the straightforward purchase acquisition procedure and month-to-month contracts. Including, Sophie Rea from your financing party might have been quite beneficial inside in order for our very own bills constantly fall into line with this percentage runs. And we have never really had people difficulties with account handling, even for example if a conclusion-representative transform its organization term your cluster deal with it therefore it doesn’t bring about any commission delays – your loans cluster will always shag in it.
We have been good Sophos gold partner for approximately couple of years. Initially i tested loads of cybersecurity choice and you may Sophos was the top – all of our provider party rate they very.
When Sophos launched they might be utilizing vendors in the place of offering it direct so you’re able to all of us, our very own Sophos Account Manager available to work through the switch for you.
So we was basically created that have other Affect Service provider (CSP) not the same as Giacom. First i did not brain that CSP had very good on line studies – nonetheless they turned into a nightmare! In the 1st 6 months we had situations instance 3 various other nonresponsive Membership Managers, price misquotes, borrowing from the bank cards not-being honoured, licences not-being triggered, plus. Such as for instance, a end-users is actually waiting over monthly for their the new Sophos licences, and we also was indeed going after for this every day – it had been a total almighty faff!
So when i realize inside the Giacom’s publication which they have been along with Sophos suppliers, i returned experience of Samantha to assist you switch over.
Samantha and you will Sophie was in fact very beneficial in enabling united states set up with Sophos, along with the Sophos Expert class were big that have taking united states specific estimates and you will reacting all of our concerns. Top honors times having Giacom are good, in 24 hours or less we can turn on all of our Sophos licences – in place of our very own earlier seller in which we are able to be waiting days.
As well as Giacom’s files try less difficult and simpler to help you techniques. Our very own prior Sophos merchant got long and confusing pick purchase variations, but Giacom’s versions is actually easy and quick in order to submit.
Research study: Tinder Agency recommends provisioning Sophos compliment of Giacom
“Altering the Sophos agreements out to Giacom features naturally conserved united states some time worry! I don’t have to worry about waiting around for one items to getting fixed and that i you escort girl Norman should never spend time chasing answers everyday such as for instance I did so within my past CSP.”
Giacom look after people technology products very quickly. Emma Hadley throughout the Financing people and you can Tracey Seymour regarding the Sophos Expert class already deal with our name contracts, the rate and you can reliability might have been a good let!
Changing the Sophos deals out to Giacom provides of course protected united states time and worry! It’s great comprehending that within 24 hours off completing a good PO the Sophos class tend to trigger the order without question. There isn’t to consider waiting for one things in order to feel resolved and i try not to spend time chasing after solutions relaxed such I did at my earlier CSP.
Along with Giacom enjoys you cutting-edge into the any one of the product updates or change. A recent analogy occurs when Samantha assisted united states flow our very own Microsoft 365 licences over to Microsoft’s The newest Trade Experience (NCE) and wishing all of us on NCE rate alter.
Because of Giacom we could render all of our end-profiles eleventh hour sign ups to Sophos, since there is no holding out. Along with, they have a choice of both identity or month-to-month Sophos licences to match their providers.
Getting Sophos and Microsoft 365 positively, the service is fantastic for. The employees just who I have verbal so you’re able to also have brief answers. Samantha usually registers the telephone plus helps me personally which have things that aren’t section of her big date-to-date. I’d one hundred% definitely suggest Giacom!
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When you look at the 2020, Giacom, DWS and Relationship Road turned a portion of the exact same number of people, combining around three channel best alternatives – telecoms, cloud application characteristics and you can cloud charging.